FAQs
Unistitch - Customer FAQ
1. What makes Unistitch affordable despite offering premium quality?
We pride ourselves on delivering premium-quality streetwear at accessible prices. Our tees
surpass the quality of many well-known brands. At Unistitch, we believe in winning hearts
first — only then do we charge for your purchase.
2. I'm not sure about my size. What should I do?
Since Unistitch specializes in oversized fits, we recommend sizing down if you're unsure. For example, if you usually wear a size M, opt for an S for a better fit. Once you're comfortable, you can always upsize for a looser look. Our detailed size chart is available on the website to help you choose the perfect fit.
3. What fabric do you use for your t-shirts?
Our oversized tees are made from 240 GSM 100% cotton French terry — one of the most
premium fabrics in streetwear fashion. The heavier GSM gives the t-shirt a perfect drape,
while the absorbent nature of the cotton terry keeps you cool and comfortable all day by
preventing sweat buildup and allowing better air circulation.
4. How can I trust the product quality without seeing it in person?
Every Unistitch product undergoes four levels of quality checks before shipment. Additionally, you can always check out product reviews and customer feedback on our website and Instagram page to see how satisfied our customers are.
5. How long does delivery usually take?
Delivery typically takes between 3 to 7 business days, depending on your location.
6. Is Cash on Delivery (COD) available?
Yes, COD is available with a nominal delivery charge of ₹99.
7. Is shipping free?
Yes, we offer free shipping on all prepaid orders.
8. Do you deliver across India?
Yes, we offer PAN India shipping.
9. What is your return and exchange policy?
You can find complete details about our return and exchange policy in the Help section on
our website.
10. Will sold-out products be restocked?
We usually bring limited stock and do not restock the same products. However, you can sign up for VIP Early Access on our website by simply providing your email to be the first to know about new drops.
11. Are your products unisex?
Yes, most of our products are unisex, with a few exceptions.
12. Are your clothes suitable for both men and women?
Yes, our clothing is designed to be worn by anyone regardless of gen
13. How do I make sure I’m selecting the right size?
Refer to the size chart provided on our website. We recommend using an inch tape to take
your body measurements and comparing them to the chart for the most accurate fit.
14. Do your products look the same in real life as they do in pictures?
Yes — and in fact, most customers tell us they look even better in real life.
15. How should I wash and care for my Unistitch clothing?
Machine wash cold with like colors
Turn inside out to protect prints
Use mild detergent only
Do not bleach
Tumble dry low or hang dry
Iron on low (avoid ironing on print)
Do not dry clean
16. Do you offer any flash sales or discounts?
Yes, keep an eye on our Instagram stories for flash sales and exclusive deals.
17. Will I receive a tracking link for my order?
Yes, you’ll receive a tracking link via email or SMS once your order has been shipped.
18. What if I receive the wrong or a damaged item?
We ensure every order goes through four levels of quality checks. However, in the rare event of a mishap, you can refer to our exchange policy or contact our team directly for assistance.
19. Do you accept bulk or custom orders?
Yes, we do. For bulk or customized orders, contact us through our website or message us on Instagram.
20. Are all your designs original?
Yes, all Unistitch products are original and designed in-house to ensure uniqueness and
authenticity.
21. Do you ship internationally?
Yes, we offer worldwide delivery. International shipping charges apply.
22. Do you provide gift wrapping or gift cards?
No, we currently do not offer gift wrapping or gift card services
23. Do you collaborate with influencers?
Yes, we frequently collaborate with influencers. You can find examples on our Instagram
handle.
24. I entered the wrong details. What should I do?
Please contact us immediately or place a new order with the correct details and cancel the
previous one if possible.
25. Can I trust Unistitch with my first order?
Absolutely. We’re a brand built on transparency, quality, and trust. We share real customer
feedback regularly on our Instagram, and each order is shipped with care and tracked every step of the way.
26. Do you have real customer photos or feedback?
Yes, customer reviews and photos are available on both our website and Instagram page.
27. Is my personal information safe on your website?
Yes, your privacy is our priority. You can always review our privacy policy available on the
website.
28. Do you charge any hidden fees?
Not at all. We only charge ₹99 for COD orders. There are no extra charges on prepaid orders.
29. Do you have a support team I can contact if needed?
Yes, you can reach out to us through the ‘Contact Us’ section on our website or email us at unistitch.co.in@gmail.com
30. Why should I choose Unistitch over other brands?
At Unistitch, we don’t just sell streetwear — we represent a lifestyle. With original designs,
luxury-grade fabric, fair pricing, and thousands of happy customers, we aim to deliver
nothing short of the best. When you shop with us, you're not just buying clothes — you're
joining a movement.